This is my first blog post for Vanguard Technology, so allow me to introduce myself. I’m an advocate for people who use Web sites. I help make sites more usable, through usability testing and user-centered design. If you don’t think people should need a secret decoder ring to understand a Web site, I agree. If you believe Web sites should give us what we want--quickly and easily--I’m with you.
I ask a lot of questions in my work. I always ask usability test participants what sites they like and what they like about them. I ask the same of clients who are planning a site redesign. I also ask associations how they think their site should serve the needs of their members, and I ask members what they want from their association’s site.